Standard Maintenance Window

We have standing maintenance windows scheduled during the following periods:

• Friday Night: 10:00 PM - 4:00 AM MT (Mountain Time)
• Saturday Night: 10:00 PM - 4:00 AM MT (Mountain Time)
• Sunday Night: 10:00 PM - 4:00 AM MT (Mountain Time)

During these maintenance windows, the web application may be temporarily unavailable or exhibit reduced functionality for up to 6 hours. Please note that we do not send out notifications for maintenance conducted during these standard windows, as they are part of our routine operating procedures.

Additional Maintenance

While we strive to conduct all planned maintenance during the standard maintenance window, there may be situations that require maintenance activities outside of these times. These situations can include but are not limited to:

• Critical security updates
• Emergency bug fixes
• Upgrades that cannot be delayed

Business Hours Consideration

We understand the importance of application availability during business hours. As such, we make every effort to avoid conducting maintenance activities during the following business hours:

• Monday to Friday: 7:00 AM ET (Eastern Time) to 7:00 PM PT (Pacific Time)

Exceptions to this may occur only in circumstances where delaying maintenance would result in a critical impact to the service or its users. Any such exceptional maintenance will be announced as far in advance as possible and will be executed in the least disruptive manner.

Notification

Users will be notified of any maintenance that falls outside of the standard maintenance window through appropriate communication channels.

We thank you for your understanding and cooperation as we work to maintain a high level of service reliability and security for our web application. If you have any questions regarding maintenance windows, please contact itsupport@miraclemethod.com.