Received texts from multiple tracking numbers.

Occasionally, a customer may text you at multiple tracking numbers.

A real-world example would be a customer who initially texts you on your website phone number, and then later sees your ad in a magazine, and texts that number.

MiraTel Texting (which is used inside Compass) now automatically merges these conversations together, giving you a single conversation thread, even though the customer was texting you at multiple numbers.

When you reply in Compass, the system attempts to always reply to the latest number the customer used so that their conversation is seamless.. however, they may be situations where technical restrictions cause the system to fall back onto your primary texting number.

As part of this improvement, we now show a small tell-tale alert when a customer switches between numbers. 

Example of system telling you the conversation was started on your Google My Business phone number.

Example of the customer texting a different marketing tracking number, and the system alerting you to this:

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